Cancellation and Refund Policy

DevSecure Limited, registered in England and Wales (company no. 17292013). Registered office: 48 Mumbles Road, Blackpill, Swansea, Wales, SA3 5AU, United Kingdom. Contact: help@devsecure.io

This policy explains how to cancel a paid plan and when we give refunds. It doesn't affect your statutory rights.

1. Free plan

The Free plan involves no payment, so there is nothing to refund. You can stop using it, or delete your account, at any time.

2. Cancelling a paid plan

You can cancel at any time in Account → Billing, or by emailing help@devsecure.io. Your plan stays active until the end of the period you have paid for, and you won't be charged again. We confirm every cancellation by email.

3. 48-day money-back promise

If you are not satisfied, email us within 48 days of your first payment for a paid plan. We will refund in full every payment you made in those 48 days. This applies to monthly and annual plans.

• The promise applies once per customer or organisation.
• It does not apply to accounts we close for a breach of our Terms or Acceptable Use Policy.

Annual renewals: we email you 30 days before each renewal. If you contact us within 14 days of a renewal charge, we will refund that renewal in full.

4. After the money-back period

• Monthly plans: we don't refund part-months. Your plan runs to the end of the current month.
• Annual plans: we don't refund the remaining months. Your plan runs to the end of the current term.

Section 5 sets out the exceptions.

5. When we always refund

• Duplicate charges or billing errors.
• Any charge taken after your cancellation took effect.
• If we end your plan for any reason other than a breach of our Terms, we refund the unused part of the period, pro rata.

6. If you buy as an individual in the UK

If you buy for personal use, outside your trade or business, you also have a legal right to cancel within 14 days of purchase. Our 48-day promise in section 3 covers that period with a full refund. You also keep your statutory remedies if the service is not as described.

7. Business customers

Sections 2–5 and 8–11 apply to you. If the service does not perform as described, tell us and we will work with you to put it right. Until we publish a service level agreement, any service credits are at our discretion.

8. Changing plans

• Upgrades take effect immediately; we charge the difference pro rata.
• Downgrades take effect at your next billing date.

9. How to request a refund

Email help@devsecure.io from your account email address, quoting your invoice number.

• We reply within 2 business days.
• Approved refunds go back to your original payment method within 5–10 business days.
• Refunds include any VAT you were charged, and we issue a credit note.

10. Your account after cancellation or refund

When your paid period ends, or after a refund, your account moves to the Free plan. Paid-plan limits and features stop. We handle your data as described in our Privacy Policy.

11. Chargebacks

Please contact us before raising a chargeback; we can usually resolve billing issues faster. This doesn't affect your rights.